SUPPORT
- 816.888.3539. (Call or Text)
- [email protected]
We will respond to your inquiry between business hours
9-5pm CST M-F.
ACCOUNT SUPPORT
CUSTOMER QUESTIONS
We have a simple solution! 🙂
Just follow this link!
Here, you will be able to find the link titled ‘lost your password?’
You will then be able to input your email to have a password emailed to you.
*Please note that it may take up to ten minutes for the email to come through, but it’s coming!
If you need additional assistance, just let us know! Our Service Team is available 9-5pm CST M-F via call/text @ 816.888.3539, the support widget on our page and at [email protected].
Updating your credit card information can be done in your Member Portal! Please log into your Member Portal to update your billing information.
If you need additional assistance, just let us know! Our Customer Service team is available 9-5pm CST M-F via call/text @ 816.888.3539, the “Support” widget on our page and at [email protected].
Excellent question!
All meals are shipped Flash Frozen!
We then deliver your delicious meals in our custom made “Fridge in a Box” insulated packages.
Please note: Your meals may arrive partially thawed and that is completely normal! Just transfer to your fridge or freezer.
Each meal has an expiration date on the label for freshest consumption and specific heating instructions..
Just let your meals thaw in the fridge 24 hours before heating up, and you’ll never know it was ever frozen!
If you need additional assistance, just let us know! Our Service team is available 9-5pm CST M-F via call/text @ 816.888.3539, the support widget on our page and at [email protected].
To cancel an upcoming order, log into your Member Portal and ‘skip’ the order by clicking ‘manage subscription’ and editing your next recurring date in the calendar. Don’t forget to hit ‘change shipping date’ to save your changes.
Please note: This must be done by Monday prior to the billing date. You cannot skip or cancel an order that is already charged. An order that has already been charged is an order that will be prepared and delivered to you. This may not be available for a refund.
To cancel your entire subscription, please contact us through the support widget at the bottom of any page on our site. This also must be requested Monday prior to your next billing date.
If you have any trouble, please reach out to our Service Team through our support widget accessible through any page on on our site or call (or text) us during business hours (9am-5pm CST M-F) at 816.888.3539.
Wanting to cancel your subscription? We’re sorry to hear that!
Be sure to let us know if you are wanting to cancel due to any specific concerns you have encountered… we are dedicated to making it right! Please know that any order already charged prior to cancellation is an order that will be delivered to you and may not be available for a refund.
Please reach out to your account manager through our Support widget accessible through any page on our site or call or text us during business hours (9am-5pm CST M-F) at 816.888.3539.
SUPPORT
- 816.888.3539. (Call or Text)
- [email protected]
We will respond to your inquiry between business hours
9-5pm CST M-F.
