General

SUPPORT

We will respond to your inquiry between business hours

9-5pm CST M-F.

GENERAL

JUST SOME THINGS TO KNOW

Having trouble logging into your Member Portal? No worries! Resetting your password is quick and simple. Please check out this quick video for help:

 

 

If you need additional assistance, just let us know! Our Customer Service team is available 9-5pm CST M-F via call/text @ 816.888.3539, the “Support” widget on our page and at admin@flexpromeals.com.

Changing your shipping address and/or billing information is super simple in your Member Portal.

 

If you need additional assistance, just let us know! Our Customer Service team is available 9-5pm CST M-F via call/text @ 816.888.3539, the “Support” widget on our page and at admin@flexpromeals.com.

Are you missing meals?  Or worse.. snacks!?? 

 

We are so sorry!  We have quite a few practices and procedures in place to prevent this from happening.  Sadly, mistakes are still real, so if this did happen, just know we got you covered!

 

Our service team reaches out after each order to ensure everything arrived perfect for you!  In the event it doesn’t-just let us know and we will make it right!

 

If you need additional assistance, just let us know! Our Customer Service team is available 9-5pm CST M-F via call/text @ 816.888.3539, the “Support” widget on our page and at admin@flexpromeals.com.

First things, first: for best results, thaw your meal in the fridge for 24 hours before you plan to enjoy it!

 

Then pull off the top film and heat your meal 2 – 3 minutes in the microwave (microwave times may vary, and each meal has the best time to heat located on the top).

 

If you have additional questions, just let us know! Our Customer Service team is available 9-5pm CST M-F via call/text @ 816.888.3539, the “Support” widget on our page and at admin@flexpromeals.com.

We are so sorry to hear that!  We have processes and procedures in place to prevent this but mistakes can happen.

If you find that you got the wrong meals in your order, please reach out to our service team via call/text @ 816.888.3539, the Support widget on our page and at admin@flexpromeals.com so we can make it right! 

Please be sure to include a picture of the meals that you should NOT have received. This will help us speed up the process for you.  Thank you in advance!

Once your order hits the UPS hub, you will receive an email that allows you to ‘opt in’ for tracking information.

You will also get a text to let you know your order is in transit!

 

If you need additional assistance, just let us know! Our Service Team is available 9-5pm CST M-F via call/text @ 816.888.3539, the support widget on our page and at admin@flexpromeals.com.

 

We currently ship our meals from UPS throughout the continental United States, Alaska and Hawaii included.  We are, however, unable to ship to PO Boxes.

 

Shipping is a flat rate of $4.99 to most states, while Alaska and Hawaii deliveries have a $25 charge.

 

We realize that some of our customers are from Canada, so while you do have the ability to make an order using a Canadian card, we do not deliver to Canada.

 

If you need additional assistance, just let us know! Our Service Team is available 9-5pm CST M-F via call/text @ 816.888.3539, the support widget on our page and at admin@flexpromeals.com.

We have a lot of information on our website! Once you find a meal you like, just click the picture.  You will see calories, carbs, protein and fat.

 

If you need additional assistance or have other specific questions, just let us know!

 

Our Service Team is available 9-5pm CST M-F via call/text @ 816.888.3539, the support widget on our page and at admin@flexpromeals.com.

When you opened your FlexPro Meals package, were the meals inside still cold?  

 

If so, the meals should be just fine.  They are packaged in our super insulated bags as if the order was going to be delivered a day later than expected, just in case things like this happen.

 

If your meals arrive warm or you have some questions, please reach out to our Service Team through our support widget accessible through any page on on our site or call (or text) us during business hours (9am-5pm CST M-F) at 816.888.3539 or admin@flexpromeals.com.

When you opened your FlexPro Meals package, was the gel pack still cold and were the meals inside still cool?  

 

If so, the meals are just fine!  They are packaged in our super insulated bags as if they will be in transit for 1-2 additional days  Very rarely, UPS may have slight delays related to emergency conditions like weather and such.  We will do our very best to communicate any mass issues!

 

Think you may need some help on this?  Please reach out to our Service Team through our support widget accessible through any page on on our site or call (or text) us during business hours (9am-5pm CST M-F) at 816.888.3539 or admin@flexpromeals.com.

If you have a promo code, you can enter it during the checkout process BEFORE your order is finalized.  Just type it in at the top before you check out.

 

If you have questions about this process, pricing or cost, before placing your order-please reach out to our Service Team through our support widget accessible through any page on on our site or call (or text) us during business hours (9am-5pm CST M-F) at 816.888.3539.

 

It’s important to note, promotional and discount codes issued are applied to your 1st order only.

SUPPORT

We will respond to your inquiry between business hours

9-5pm CST M-F.

Want to try our delicious, new menu items?

Modify your meal box now!